Question 1

How does the 7-day free trial work?

Accepted Answer

Start your trial with any membership — your card is required to hold your spot, but you won't be charged until day 8. Cancel anytime before then and you pay nothing. After your trial converts, you get full access to every theme in the marketplace.

Question 2

What's included in a membership?

Accepted Answer

One membership unlocks the entire Shoptimity theme marketplace. You can download any theme as many times as you'd like, get updates while your membership is active, and receive priority support from our Shopify experts.

Question 3

How do I cancel my membership?

Accepted Answer

Cancel anytime from the Billing page in your dashboard. Your access continues until the end of your current billing period — themes you've already installed on Shopify keep working indefinitely.

Question 4

How do I install a theme on my Shopify store?

Accepted Answer

Connect your store from the dashboard, download the theme zip, then in Shopify Admin go to Online Store → Themes → Add theme → Upload zip file. Most stores go live in minutes — no code required.

Question 5

Can I use my membership on multiple stores?

Accepted Answer

Each membership is tied to a single Shopify store. If you operate multiple stores, you can connect each one to your account and start an independent membership for each store.

Question 6

Do I get future theme updates?

Accepted Answer

Yes — while your membership is active you can re-download any theme to get the latest version, plus any new themes added to the marketplace. Updates include new sections, bug fixes, and performance improvements.

Question 7

What happens to my themes if I cancel?

Accepted Answer

Themes you've already downloaded and installed on Shopify keep working indefinitely. You won't be able to download new themes or pull updates after your billing period ends, but you can resubscribe at any time to restore access.

Question 8

What kind of support is included?

Accepted Answer

Every active membership comes with reliable, round-the-clock support from our Shopify experts. We help with theme installation, customization questions, Shopify configuration, performance issues, and any technical hiccups you run into during launch. Reach us via live chat, through our contact page, or via email.

Question 9

Are themes compatible with the latest Shopify Online Store 2.0?

Accepted Answer

Yes — every theme is fully compatible with Online Store 2.0 (OS 2.0), with sections everywhere, app blocks, and metafield support. Built for the latest Shopify features so your storefront stays modern and flexible.

Question 10

Are themes optimized for speed and Core Web Vitals?

Accepted Answer

Every theme in the marketplace is built with performance as a baseline — modular architecture, optimized images, and minimal JavaScript so your store stays fast as you add features.

Choose the plan that's right for you

Monthly

Yearly

Included with every plan

Choose the plan that's right for you

Monthly

Yearly

Included with every plan